🔒 Privacy & Security

Privacy Policy

Your privacy and data security are fundamental to our mission. Learn how we protect your information and respect your privacy rights.

Last updated: June 2025

Our Privacy Principles

These core principles guide how we handle your personal information.

Data Protection

Your personal and medical information is encrypted and stored securely using industry-standard protocols.

Access Control

Only authorized personnel can access your data, and all access is logged and monitored.

Transparency

We clearly explain what data we collect, how we use it, and who we share it with.

Your Rights

You have full control over your data - view, update, or delete your information anytime.

Information We Collect

Personal Information

• Name, contact details, and demographic information
• Emergency contact information
• Government-issued ID for verification purposes
• Payment and billing information

Health Information

• Medical history and current health conditions
• Medication information and allergies
• Emergency medical data for faster response
• Care reports and health monitoring data

Usage Information

• App usage patterns and preferences
• Location data for emergency services
• Communication logs with our care team
• Device information and technical data

How We Use Your Information

Service Delivery

• Provide emergency medical response
• Coordinate home care services
• Facilitate doctor consultations
• Manage hospital bed bookings

Communication

• Send service updates and notifications
• Provide care reports to families
• Emergency alerts and communications
• Customer support interactions

Data Security Measures

Technical Safeguards

• End-to-end encryption for all data
• Secure cloud storage with AWS/Azure
• Regular security audits and updates
• Multi-factor authentication

Operational Safeguards

• Staff training on data privacy
• Access controls and monitoring
• Incident response procedures
• Regular compliance assessments

Your Privacy Rights

Access & Control

• View all data we have about you
• Update or correct your information
• Download your data in portable format
• Delete your account and data

Communication Preferences

• Opt-out of marketing communications
• Control notification settings
• Manage data sharing preferences
• Request data processing restrictions

Questions About Privacy?

If you have any questions about this privacy policy or how we handle your data, please contact our privacy team.

Email: privacy@caresaathi.com

Phone: +91 7084910836